Shipping policy
We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your candles, please contact us within 48 hours of receiving your order.
IMPORTANT: Please double-check your addresses - especially shipping address - before placing your order. Once your order is placed it is very difficult for us to make any changes
Estimated Delivery Times:
- Delivery times vary depending on the products and the destination. We aim to process and ship your order within 4-5 days after your order is placed.
- We understand that special occasions and important dates matter, so if you have a specific delivery date in mind, kindly reach out to us via email or include a note during checkout.
- Estimated delivery times are as follows:
- Please note that delivery times are approximate and may vary based on factors beyond our control, such as weather conditions or shipping carrier delays.
Shipping Delays:
- While we make every effort to meet our estimated delivery times, occasional delays may occur. We appreciate your patience and understanding in such situations.
Shipping Address:
- It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for any orders shipped to incorrect or incomplete addresses. Make sure you written needed buzzer number and unit number for delivery.
Lost or Damaged Shipments:
- If your order is lost or arrives damaged, please contact our customer support team immediately. We will work to resolve the issue promptly.